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Communication in care- Staff Training

Communication is a key part of providing safe, respectful and person-centred care.
Good communication helps carers understand client needs, reduce anxiety, and work effectively with families and professionals.

This training will help you understand how to communicate clearly, respectfully, and professionally while supporting clients.

Learning Objectives

After completing this training you will understand:

• Why communication is important in care
• How to communicate clearly with clients
• How to support people with communication difficulties
• How to communicate with families and professionals
• How to record communication in care notes

1

Watch the video. 

Watch the training video below.
This video explains the key principles of communication in care and how carers should communicate with clients, families and colleagues.

2

Read the handout

The handout summarises the key points covered in the training video and provides practical guidance for care situations.

3

Complete Worksheet

The worksheet helps reinforce what you have learned and ensures you understand the key communication principles used in care.

4

Take the test

You must complete the test to demonstrate understanding of the training.

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Key Communication Principles in Care

Carers should always:

• Speak clearly and calmly
• Listen carefully to the client
• Allow time for responses
• Respect the client’s dignity and preferences
• Record important communication in care notes

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