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Switch to Quality Care Time with Barnet Council Funding

If Barnet Council currently funds your care, you do not have to stay with your current provider.

You have the right to request a change and, in many cases, choose your own care provider — including Quality Care Time.

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We make the process simple and support you every step of the way.

Can I change my care provider?

If you receive support from Barnet Council, you can:

  • Request a review of your current care

  • Ask to change your care provider

  • Choose to receive direct payments to arrange your own care

👉 This allows you to move your care to a provider you trust.

Step 1: Contact Barnet Adult Social Care

Ask for a review of your care package.

Say:

“I would like a review of my care and would like my support to be provided by Quality Care Time.”

📞 020 8359 5000
📧 socialcaredirect@barnet.gov.uk

Step 2: Request Direct Payments (if needed)

This is the most common way to choose your own provider.

Direct payments allow you to:

  • Choose Quality Care Time

  • Have consistent carers

  • Have more control over your support

Step 3: Confirm Your Budget

Barnet will confirm your personal budget (the amount available for your care).

👉 We can help you understand if this will cover your support.

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Step 4: We Support the Transition

Once approved, we will:

  • Liaise with you and (with consent) Barnet

  • Help plan your care

  • Ensure a smooth and safe handover

Step 5: Start Your Care

Your care begins with:

  • A consistent care team

  • A personalised care plan

  • Ongoing communication with your family

🔁 Already receiving care from another agency?

Switching is more common than you think.

You may want to change because:

  • Carers are inconsistent

  • Visits are rushed or late

  • Communication is poor

  • You don’t feel listened to

👉 You are allowed to ask for better.

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💡 We make switching easy

We understand that changing care providers can feel stressful.

That’s why we:

  • Guide you on exactly what to say to Barnet

  • Help you request direct payments

  • Support you through the review process

  • Ensure no gaps in your care

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