Quality Care Time Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect personal information when you use our website, contact us, or receive services from us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Quality Care Time Ltd is a domiciliary care provider delivering home care services.

Email: info@qualitycaretime.org
Website: www.qualitycaretime.com
Registered in the UK

We are the data controller for personal information you provide.

2. What information we collect

We may collect and process the following personal data:

a) When you contact us or use our website:

• Name

• Phone number

• Email address

• Postcode

• Enquiry details

• IP address and website usage data

b) When care services are arranged:

• Health and care information

• Medical details

• Risk assessments

• Next of kin details

• Care records and notes

c) When applying to work with us:

• CV and employment history

• References

• DBS information

• Training records

Some of this information may be special category data (for example, health information), which we handle with enhanced security and confidentiality.

3. How we use your information

We use personal information to:

• Respond to enquiries

• Arrange assessments and care services

• Communicate with families and professionals

• Deliver safe and effective care

• Meet legal and regulatory requirements

• Manage recruitment and employment

• Improve our services

• Safeguard vulnerable people

We only collect data that is necessary and relevant.

4. Legal basis for processing

We process personal data under the following lawful bases:

• Consent

• Performance of a contract

• Legal obligation

• Vital interests

• Public task

• Legitimate interests

Special category data is processed for the provision and management of health and social care services.

5. How we store and protect your data

We take data protection seriously.

• We operate a paperless care management system (Care Control)

• Data is securely stored on encrypted systems

• Access is restricted to authorised staff only

• Staff receive data protection training

• We follow strict confidentiality policies

We keep information only as long as necessary and in line with legal retention requirements.

6. Sharing your information

We may share information where necessary with:

• Health and social care professionals

• Local authorities and commissioners

• GPs, hospitals and community services

• Regulators such as the Care Quality Commission

• Safeguarding authorities

We do not sell personal data.

All third parties are required to handle information securely and lawfully.

7. Your rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (where applicable)

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact:
📧 info@qualitycaretime.org

8. Cookies and website tracking

Our website may use cookies and tracking tools to improve user experience and measure website performance.

You can control cookies through your browser settings.

9. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

🌐 www.ico.org.uk
📞 0303 123 1113

We encourage you to contact us first so we can resolve any concerns.

10. Updates to this policy

We may update this policy from time to time.
The latest version will always be published on our website.

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